Welcome to our Help Center! Below are some of the most common questions our customers ask. If you have more questions, feel free to reach out to us at connect.shopany@gmail.com
Orders
Q: How do I place an order?
A: Simply browse our collections, select the product you like, choose any variations (size, color, etc.), and click “Add to Cart.” Then proceed to checkout and enter your details to complete your purchase.
Q: Can I cancel or change my order after placing it?
A: You can request a cancellation or change within 6 hours of placing the order. Once the item is processed for shipping, we cannot modify it.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Delivery usually takes 10–15 business days. We ship directly from our global suppliers, and delivery time may vary depending on your location and customs.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on most products across India.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking link via email or SMS.
Payment & Security
Q: What payment methods do you accept?
A: We accept Credit/Debit Cards, UPI, Net Banking, and Razorpay.
Q: Is Cash on Delivery (COD) available?
A: COD is not currently available due to our international fulfillment partners. All payments are prepaid and securely processed.
KYC for Indian Orders
Q: Why do I need to enter my Aadhaar number?
A: For certain imported items, Indian Customs requires a KYC document (like Aadhaar) to clear your package. We collect only the necessary info to ensure fast delivery and never misuse your data.
Returns & Refunds
Q: What is your return policy?
A: We accept returns only in cases where the product is:
- Wrong item received
- Damaged or defective
Return requests must be made within 48 hours of delivery.
Q: How will I get my refund?
A: Once your return is approved, the refund will be issued to your original payment method within 7 days.
Contact & Support
Q: How do I contact customer support?
A: You can reach us at:
- Email: connect.shopany@gmail.com
- Instagram DM: